Refund Policy

We take genuine care in sourcing, packing, and shipping every order. Because our products are food items, refunds are strictly limited to the specific cases described below.

When a Refund Is Available

We will issue a refund only in these two cases:

1. Wrong product delivered — you received an item different from what you ordered
2. Damaged product — the product or its sealed packaging was damaged before delivery

How to Report

To be eligible for a refund:

• Report the issue within 24 hours of delivery
• Email hello@thepureharvestgroup.com or WhatsApp us at the number on your order confirmation
• Share clear photographs or a short video of:
  • The product as received
  • The packaging it came in
  • The shipping label / courier slip

Reports made after 24 hours, or without supporting photo/video evidence, cannot be processed.

What Happens Next

Once we receive your report and evidence:

• We will review and respond within 2 working days
• If the claim is approved, we will offer either a replacement of the affected item or a full refund of its value
• Replacements will be dispatched at no additional cost to you

Refund Timeline and Method

Approved refunds are processed as follows:

• UPI / Online payments: refunded to the original payment method within 5–7 working days
• COD orders: refunded by UPI or bank transfer to the account you provide, within 5–7 working days of receiving your details

Important — Food Products Are Non-Refundable

Once delivered, food products are non-refundable on grounds of taste, preference, change of mind, or because you no longer want the item. This is a standard practice across the food industry, both to ensure customer safety and because we cannot resell returned food items.

Refunds will not be issued for:

• Change of mind after delivery
• Variations in colour, aroma, taste, or texture that are natural to organic and minimally processed foods
• Products that have been opened or partially consumed
• Delays caused by incorrect address or unavailability of the recipient

Contact

For all refund requests, write to us at hello@thepureharvestgroup.com with your order number and supporting evidence.