Return Policy
Our return rules for food products and the limited cases we accept.
Our products are organic, perishable, and meant to be enjoyed fresh. For this reason, returns are not accepted once an order has been delivered, except in the specific cases described below.
What Cannot Be Returned
Once delivered, the following cannot be returned:
- Any product that has been opened, partially used, or had its seal broken
- Products that have been stored incorrectly or beyond their recommended use-by date
- Products returned without their original packaging and accessories
- Products returned for reasons of taste, preference, or change of mind
This is consistent with food safety practices across India and ensures we never circulate previously delivered food items.
When a Return-Equivalent Solution Is Available
If you have received a wrong item or a damaged product, please see our Refund Policy. In these specific cases, we offer:
- A free replacement of the affected item, OR
- A full refund of the item's value
You do not need to physically return the item to us in most cases — clear photographs and a short video of the product, packaging, and shipping label are sufficient.
How to Report
- Report within 24 hours of delivery
- Email hello@thepureharvestgroup.com or WhatsApp the number on your order confirmation
- Include order number, product name, and photo/video evidence
Reports made after 24 hours cannot be processed.
Our Commitment
We pack every order with care and ship only what we would proudly serve in our own homes. If something has gone wrong with your order, please tell us — we will make it right within the boundaries of this policy.
Contact
For any return-related question, write to us at hello@thepureharvestgroup.com.