Privacy Policy

At The Pure Harvest Group, we treat your personal information with the same care we apply to our oils, ghee, and grains: with respect, transparency, and a commitment to keeping it pure. This policy explains what information we collect, how we use it, and the choices you have.

Information We Collect

When you visit our website, create an account, or place an order, we collect:

• Contact details: your name, mobile number, email address, and delivery address
• Order information: items purchased, order value, delivery preferences, and order history
• Payment details: payment method selected (COD, UPI, or other supported options). We do not store full credit card or bank account numbers — these are handled directly by our payment partners
• Communication records: messages exchanged through our website forms, WhatsApp, email, or phone
• Technical information: your device type, browser, IP address, and pages visited, collected through standard web analytics

How We Use Your Information

Your information helps us:

• Process and deliver your orders
• Send order confirmations, payment receipts, shipping updates, and delivery notifications
• Respond to your questions, complaints, and feedback
• Improve our website, products, and customer experience
• Send occasional updates about new products, offers, and seasonal launches (only if you have opted in)
• Comply with applicable laws and respond to lawful requests

WhatsApp Communication

We use WhatsApp to send order-related updates such as confirmations, shipping notifications, and delivery alerts. These transactional messages are part of providing our service to you.

Promotional WhatsApp messages are sent only with your consent. You can opt out of marketing messages at any time by replying STOP to any promotional WhatsApp message from us.

Marketing Communication

Marketing emails and messages include an unsubscribe option in every message. You can also email us at hello@thepureharvestgroup.com to opt out of marketing communication.

Transactional messages (order confirmations, payment receipts, delivery updates) will continue to be sent regardless of marketing preferences, as these are essential to your order.

Cookies and Analytics

Our website uses cookies and similar technologies to remember your preferences, keep you logged in, and understand how visitors use our site. We use these insights only to improve your experience. You can disable cookies in your browser settings, though some features of the site may not work as intended.

For details, please see our Cookie Policy.

Third-Party Services

We work with trusted third-party services to operate our website, including:

• Hosting and infrastructure providers
• Payment gateways and UPI partners
• Courier and logistics partners
• SMS and WhatsApp messaging services
• Analytics tools

These partners only receive the information needed to perform their service, and they are required to protect your data with the same care we do.

Data Security

We protect your information through standard industry practices: secure servers, encrypted connections (HTTPS), restricted internal access, and regular security reviews. While no system can be guaranteed to be 100% secure, we take every reasonable step to keep your data safe.

Your Rights

You can at any time:

• View or update your account details through your profile page
• Request a copy of the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your account and associated data (subject to legal record-keeping requirements such as tax invoices)
• Withdraw consent for marketing communication

To exercise any of these rights, write to us at hello@thepureharvestgroup.com.

Children's Privacy

Our website is intended for users aged 18 and above. We do not knowingly collect information from minors. If you believe we may have collected information from a child, please contact us so we can delete it.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or applicable laws. The "Last updated" date at the top will always show the current version. We encourage you to review this page periodically.

Grievance Officer

In accordance with India's Information Technology Rules, 2011, complaints regarding personal information or this Privacy Policy can be addressed to:

[YOUR GRIEVANCE OFFICER NAME HERE]
The Pure Harvest Group
[YOUR REGISTERED BUSINESS ADDRESS HERE], Rajkot, Gujarat, India
Email: hello@thepureharvestgroup.com

We aim to acknowledge complaints within 48 hours and resolve them within 30 days.